Returns policy
Branded Outdoor Clothing wants you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order – whether you have changed your mind or we have made a mistake – then please contact our customer service team.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.
Unless your item is faulty, please try to let us know within 30 days and we will be happy to offer you a full refund, replacement or exchange. Unfortunately, after 14 working days we cannot refund any delivery charges or cover the cost of returning the item.
Exempt items
Unfortunately we cannot offer a refund on the following items unless faulty:
Custom clothing – as these are made to order
Special order clothing - as these are ordered specially for you, we can return them but you will charged an admin fee of £20
How to cancel your order
To cancel your order please contact our customer service team by email at sales@brandedoutdoorclothing.co.uk
How to return an item
Any items that need to be returned to us must be authorised in advance by the customer service team, who will provide you with a unique return number (RMA). This number must be clearly marked on the outside of the package the items are returned in.
Unless we have sent the wrong item, all returns are to be returned to Branded Outdoor Clothing at your cost, we also recommend using recorded deliver as we can not be held responsible for any missing items.
Please return items to us unused and in pristine condition so they can be re-sold.
If a refund is required, we will issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks but the refund could take up to an additional 10 working days to show in your account so please bear with us.